Your 'cooling off' period

In the unlikely event that you have a change of heart once you have made your purchase, you are entitled to a 14-day 'cooling off' period. This means that you can cancel your order from the moment you place it, up to 14 working days from when you receive your goods. At Ailsa Black we will happily accept return items or exchange your goods within this timescale, provided they are in their original condition.

You will need to notify us in writing [by email is fine] providing an item description and reason for return within 14 days of your purchase. You must then mail the item back to us using Recorded or Signed for delivery. As the customer, you do have to pay the postage for returning the goods in this situation.

Return of damaged/faulty goods

If an item is damaged or faulty you will be offered a full refund or exchange. You will need to notify us in writing [by email is fine] providing an item description and reason for return within 14 days of your purchase. You must then mail the item back to us using Signed for Delivery. We will then reimburse the cost of the item and the postage costs to you, the customer.

Please send all returns to Ailsa Black, Clearviews, Carsethorn, Dumfries, Scotland DG2 8DS.

Non delivered goods

Please ensure that delivery information is 100% accurate as we cannot be held responsible for a delay in delivery of goods for this reason. As the customer, you will be required to pay for goods to be re-delivered should they be returned to us due to an incorrect address.

Sales of Goods Act

We conform with the Sales of Goods Act in that we endeavour to give honest and full descriptions of all of our products, provide goods of satisfactory quality and ensure they are fit for purpose. Please be aware that due to the nature of the web, slight variations in colour may occur.

Mailing List

You may join voluntarily or be asked if you would like to join our mailing list for occasional updates. If you agree to join you may unsubscribe at any time. Your details will never be passed on to anyone else.

Competitions

Competitions are sometimes announced on social media. Winners will be notified on the social media platform which the competition is on. People have 28 days to respond and if they do not respond within that time another winner will be chosen.There will be one winner per give-away, unless otherwise stated. There is no cash alternative. Prizes will be sent out within 28 days of receiving the winners address. If the winner cannot be contacted or address details are not received within 28 days of being notified, a new winner will be picked. The winner will be picked at random using a random generator such as random.org. Giveaways are restricted to the EU. Free postage within the UK. The winners name and county is available upon request.

Buy 4 cards get 1 card free

People who buy 4 single cards will automatically receive an extra single card for free.  You may request a specific card through the special instructions box at the checkout. If you do not specify a specific card one will be chosen for you.

Privacy

Please be assured that we are committed to protecting your privacy.  Your details will never be passed on to any unsolicited third party.  

Contact

If you have any problems please contact us by email at hello@ailsablack.com or by telephone 07789128833 Monday to Friday 9am - 5pm